At Imperial Black Shop, we’re committed to providing battle-ready tools with battle-ready delivery. Below you’ll find answers to common questions about our professional-grade products and services.
Product Questions
What types of tools do you specialize in?
We specialize in professional-grade tools including:
- Power Tools (DeWalt, Lincoln Electric, Powermate)
- Power Tool Accessories
- Hand Tools
- Long-Handled Tools
- Electrical Equipment
- Climate Control Equipment
Are your tools suitable for professional contractors?
Absolutely. We specifically curate our inventory for tradespeople who demand durability and reliability. Our tools meet the same standards as professional brands like DeWalt and Lincoln Electric, designed to survive job site conditions.
Shipping & Delivery
What are my shipping options?
We offer two battle-tested shipping methods:
- Standard Expedition (DHL/FedEx): 10-15 business days – $12.95 flat rate
- Global Workshop Carrier (EMS): 15-25 business days – FREE on orders over $50
Do you ship worldwide?
We serve most global locations from Dallas to Dublin, with exceptions for some Asian and remote regions. Our global delivery network ensures your tools arrive with the same reliability you expect from professional equipment.
How will I know when my order ships?
You’ll receive tracking information the moment your air compressor, electrical equipment, or hand tools leave our facility. We maintain transparent timelines – no guesswork, just realistic delivery windows.
Payments & Orders
What payment methods do you accept?
We accept all major payment methods for tradespeople worldwide:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
You may request changes or cancellation within 12 hours of placing your order by emailing [email protected]. After this window, your order will be in processing and cannot be altered.
Returns & Warranty
What is your return policy?
We stand behind our products like we stand behind our delivery promises. If any tool doesn’t meet our durability standards upon arrival (which we doubt), you have 15 days from delivery to initiate a return. Items must be in original condition with all packaging.
How do I initiate a return?
Email our tool specialists at [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns with tradesperson-level care.
Do your tools come with manufacturer warranties?
Most of our professional-grade tools include manufacturer warranties. Specific warranty information is provided with each product. We only stock tools from reputable brands that stand behind their products.
Account & Technical Support
How can I contact customer service?
Our tool specialists are available at [email protected] to discuss delivery specifics for your region or any other questions. We respond within 24 hours to all professional inquiries.
Do you offer technical support for tools?
While we don’t provide direct technical support, we can connect you with manufacturer resources for any technical questions about your power tools, electrical equipment, or other professional gear.
Can I get a bulk discount for large orders?
For large workshop orders or job site outfitting, email us at [email protected] to discuss volume pricing. We regularly work with contractors and shops needing multiple tools.
“The right tool delivered at the right time makes all the difference between a project and a masterpiece.”
– Imperial Black Shop Team
Still have questions? Our battle-ready support team stands by at [email protected] to ensure you get the professional service you deserve.