At Imperial Black Shop, we stand behind our industrial tools and equipment with the same unwavering commitment we bring to our craftsmanship. This policy outlines our battle-ready returns process designed for professional tradespeople worldwide.

Key Features of Our Returns Policy:

  • 15-Day Professional Evaluation Period: Test tools in real-world conditions
  • Military-Grade Efficiency: Streamlined process for minimal downtime
  • Fort Knox Security: Guaranteed safe refund processing
  • Global Coverage: Available in all served regions (Asia and certain remote areas excluded)

1. ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns of most professional tools and equipment within 15 days of delivery, provided:

  • Item is in original, unused condition with all packaging
  • Original proof of purchase is provided
  • All accessories and documentation are included

Non-Returnable Items (Based on Product Analysis):

  • Power Tool Accessories: Used consumables (blades, bits, etc.) for safety reasons
  • Electrical Components: Opened packages due to technical specifications
  • Custom/Bulk Orders: Specially configured professional equipment

2. BATTLE-READY RETURN PROCESS

Step 1: Initiate Your Return

Contact our armored support team within 15 days of delivery:

Return Request Template:

Subject: RETURN REQUEST: [Your Order Number]

Body:
Imperial Black Shop Support Team,

I request to return the following item(s) from Order #[Number]:
– [Product Name] (Quantity: [X])
– [Product Name] (Quantity: [X])

Reason for return: [Defective/Incorrect Item/Dissatisfaction/Other] Preferred resolution: [Refund/Exchange for [Product Name]]
I confirm the items are in original condition with all packaging.

[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our support team will respond within 24 business hours with:

  • Return Authorization Number (RMA)
  • Prepaid return shipping label (if applicable)
  • Detailed return instructions

Step 3: Ship Your Return

Package items securely using original packaging when possible. Include:

  • Completed return form (provided with authorization)
  • Copy of original invoice
  • RMA number clearly visible on package

3. REFUND PROCESSING

Timeline:

  • Refund Initiation: Within 3 business days of receiving your return
  • Payment Method Credit:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days

Refund Method:

Refunds are issued to the original payment method. For exchanges, we’ll ship your replacement immediately upon processing your return.

Professional Note:

Original shipping fees are non-refundable except for defective/wrong items. Return shipping costs are the customer’s responsibility unless the return results from our error.

4. EXCHANGES

For faster tool replacement:

  1. Follow standard return process indicating “Exchange”
  2. We’ll ship your replacement simultaneously when possible
  3. You’ll receive tracking information within 24 hours

5. DAMAGED OR DEFECTIVE ITEMS

For professional tools arriving damaged or defective:

  • Contact us immediately with photos of damage
  • We’ll provide expedited replacement at no cost
  • Return shipping labels provided for defective items

CONTACT OUR ARMORED SUPPORT

For any questions about our returns policy:

Imperial Black Shop
3768 Frosty Lane, DALLAS, US 30132
Email: [email protected]

“We stand behind our tools as firmly as you stand on your work.” – The Imperial Black Shop Team