“We stand behind our tools as firmly as you stand on your work.”

– The Imperial Black Shop Team

MISSION-CRITICAL SHIPPING OPERATIONS

Order Processing Time

All orders undergo rigorous quality inspection before deployment. Standard processing time is 1-2 business days (excluding weekends/holidays).

Global Deployment Options

We offer two precision-engineered shipping solutions for our worldwide professional clientele (Asia and certain remote areas excluded):

1. STANDARD OPERATION (DHL/FedEx)

  • Delivery time: 10-15 business days after dispatch
  • Flat-rate tactical shipping fee: $12.95 USD
  • Full tracking and insurance included

2. FREE SHIPPING (EMS)

  • Delivery time: 15-25 business days after dispatch
  • Automatic activation for orders $50+ USD
  • Basic tracking included

Note: Delivery estimates exclude customs clearance time. Some remote locations may experience extended deployment times.

BATTLE-TESTED RETURNS PROTOCOL

Our 15-day professional evaluation period allows you to field-test tools in real-world conditions. Below is our streamlined returns process designed for minimal operational downtime.

Eligibility Requirements

We accept returns of most professional tools and equipment within 15 days of delivery, provided:

  • Item is in original, unused condition with all packaging
  • Original proof of purchase is presented
  • All accessories and documentation are included

Non-Returnable Equipment

The following items are excluded from returns based on professional safety and technical specifications:

  • Power Tool Accessories: Used consumables (blades, bits, etc.)
  • Electrical Components: Opened packages
  • Custom/Bulk Orders: Specially configured professional equipment

3-STEP RETURNS PROCESS

STEP 1: INITIATE MISSION

Contact our armored support team within 15 days of delivery:

Return Request Template:

Subject: RETURN REQUEST: [Your Order Number]

Body:
Imperial Black Shop Support Team,
I request to return the following item(s) from Order #[Number]:
– [Product Name] (Quantity: [X])
– [Product Name] (Quantity: [X])
Reason for return: [Defective/Incorrect Item/Dissatisfaction/Other] Preferred resolution: [Refund/Exchange for [Product Name]] I confirm the items are in original condition with all packaging.
[Your Full Name] [Your Contact Information]

STEP 2: RECEIVE AUTHORIZATION

Our support team will deploy within 24 business hours with:

  • Return Authorization Number (RMA)
  • Prepaid return shipping label (if applicable)
  • Detailed return instructions

STEP 3: SHIPMENT DEPLOYMENT

Package items securely using original packaging when possible. Include:

  • Completed return form (provided with authorization)
  • Copy of original invoice
  • RMA number clearly visible on package

FUNDS RECOVERY OPERATION

Timeline:

  • Refund Initiation: Within 3 business days of receiving your return
  • Payment Method Credit:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days

Refund Method: Funds are returned to the original payment method. For exchanges, we’ll deploy your replacement immediately upon processing your return.

Professional Note: Original shipping fees are non-refundable except for defective/wrong items. Return shipping costs are the customer’s responsibility unless the return results from our error.

RAPID EXCHANGE PROTOCOL

For faster tool replacement:

  • Follow standard return process indicating “Exchange”
  • We’ll ship your replacement simultaneously when possible
  • You’ll receive tracking information within 24 hours

DEFECTIVE EQUIPMENT PROCEDURE

For professional tools arriving damaged or defective:

  • Contact us immediately with photos of damage
  • We’ll provide expedited replacement at no cost
  • Return shipping labels provided for defective items

COMMAND CENTER CONTACT

For any questions about our shipping or returns policy:

Imperial Black Shop
3768 Frosty Lane, DALLAS, US 30132
Email: [email protected]